Last updated: 16 September 2026
This notice explains how personal information is handled when you browse maisonzeen.com, place an order or contact Maison Zeen. For privacy questions or requests, email info@maisonzeen.com.
Information collected
When you check out, we collect the name, email address, billing or delivery address, order details and any phone number or order notes you provide. Order records include products, quantities, prices, payment method and order status. Please do not put passwords, card details or unnecessary sensitive information in order notes or messages.
If you use an existing account, we hold account and order information associated with it. Guest checkout is available. If you send us an enquiry, we receive the information in your message. Reviews you choose to submit may display your review text and display name publicly.
The website and its hosting services also process technical information such as IP address, browser information and request logs to deliver pages, maintain sessions, troubleshoot problems and protect the store.
How information is used
We use order and contact information to process orders, arrange delivery, respond to enquiries, send order updates and invoices, handle returns and maintain transaction records. Technical information supports shopping features, website operation and security.
Cookies and shopping preferences
Cookies and similar browser storage support the cart, checkout session, login, wishlist and preferences such as currency and language. Cookie-choice tools may also store your selection. You can manage cookies in your browser and use cookie preferences where displayed. Blocking essential cookies can prevent the cart, login or checkout from working correctly.
Services and information sharing
The store runs on WordPress and WooCommerce and uses Hostinger hosting, email delivery and caching services. Store administrators and service providers supporting the website may access information needed for their work. When delivery is arranged, the delivery provider needs the recipient and delivery details.
The language selector uses GTranslate, and pages can load Google font resources. These features may connect your browser to external services, which can receive technical information such as your IP address. Where Gravatar profile images are displayed, an email-derived identifier may be used to request an image. Those providers apply their own privacy policies.
Links to WhatsApp, Instagram and TikTok take you to services operated by those companies. If you choose to contact us through them, the relevant provider also processes your interaction under its own terms and privacy policy. Hosting and other providers may process information outside your country.
Payment information
The checkout currently offers cash on delivery and direct bank transfer. The website records the selected method and order status. Bank transfers are handled by the banks involved. Do not send us online-banking passwords, one-time codes or full card details. Any additional online payment services will be described when they are introduced.
Retention
Order and account records currently have no automatic deletion period configured in the store. Records may therefore remain until reviewed or removed. Contact us to request review, correction or deletion of your information. Some transaction, security or dispute records may need to be retained for applicable legal or accounting purposes; deletion is not always immediate or complete, and backups may retain earlier copies.
Your questions and choices
You can contact info@maisonzeen.com to ask what information we hold about you or to request a copy, correction or deletion. We may need to verify your identity before responding. Available rights and any limits depend on the law applicable to your request. Please include only enough information to identify the relevant account or order.
Updates
We may update this notice as the website and services change. The date above identifies the latest version.