Return & Refund Policy
Your satisfaction matters to us. Because cosmetics are personal-care products, hygiene rules apply.
30-day returns
You may return unopened, unused items in their original sealed packaging within 30 days of delivery. Opened or used cosmetics cannot be returned for hygiene and safety reasons, unless the item is faulty or you received the wrong product.
Faulty or wrong items
If an item arrives damaged, faulty, or incorrect, contact us within 48 hours with a photo and we will replace it or refund it in full, including delivery.
How to return
Email hello@maisonzeen.com with your order number. Once we receive and inspect the item, refunds are issued within 7–10 business days to your original payment method or bank account (for COD orders).
Non-returnable
Opened products, gift cards, and items marked “final sale”.