Privacy Policy
Last updated: 20 September 2026
Maison Zeen (“we”, “us”), based in Ampara, Eastern Province, Sri Lanka, respects your privacy and handles your personal data responsibly, in line with Sri Lanka’s Personal Data Protection Act, No. 9 of 2022.
What we collect
Your name, delivery address, phone number, email, and order details. We do not store your card details.
How we use it
To process and deliver your orders, provide support, and (only with your consent) send offers. We share your details only with our couriers and our payment processor to complete your order.
Payments
Online card payments are processed securely by PayHere, a licensed Sri Lankan payment gateway. Cash on Delivery and Direct Bank Transfer are also available. We never see or store your full card number.
Your rights
You may request access to, correction of, or deletion of your data by emailing hello@maisonzeen.com.
Cookies
We use cookies to run the store (cart, login) and understand usage. You can control cookies in your browser.
ZeenBot shopping assistant
When conversational AI is enabled and you send a message, your message, recent conversation turns and public product information are sent to OpenAI to generate a reply. Please do not share payment details, passwords, medical information or other sensitive details. The assistant does not receive your account profile or order history. This plugin does not save chat transcripts in the store database. OpenAI processes requests under its API data policies; disabling response storage does not mean all provider retention is eliminated. You can use catalog browsing buttons or contact Maison Zeen without using AI chat. Recommendations may contain mistakes, and our current sample catalog is illustrative: confirm actual product details before ordering.
Shopping suggestions and shared carts
ZeenBot remembers the last collection you chose on this browser for up to 30 days. It does not save typed searches for returning-visitor suggestions or recognise you across devices. Use Forget my browsing suggestion inside ZeenBot to clear the saved collection. Closing the suggestion hides it for seven days. These preferences stay in your browser.
A shared-cart link contains product IDs and quantities only. Anyone with the link can view those products. It contains no account, address or payment information and does not reserve stock or prices. Opening the link does not change a cart: the recipient must choose to add the products.